* Product delivery:
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we appreciate the customer indicating an address where the order can be delivered within normal business hours.
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted.
THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.
2. Delivery Term:
Shipments will be made through a courier company. The order placed by you will be delivered within a maximum period of 6 working days from when we have made the order confirmation. Although the usual delivery time of THE COMPANY usually ranges between 3 and 4 days, from the completion of the order.
These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.
Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section "11. Return". Those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client will not be considered delays in delivery.
Shipping costs can be found in the shipping section<https://www.tuverano.com/content/6-envio> from our website.
Once the order leaves our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
Due to the type of product, delivery will be made to a person of legal age.
2. Delivery data, non-deliveries and loss:
If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at guaranteeing that delivery occurs.
(consult with courier) If after X business days from the delivery of the order delivery has not been arranged, the Customer must contact THE COMPANY. In the event that the Customer does not proceed in this way, after 10 business days from the delivery date of the order, it will be returned to our warehouses and the Customer must bear the shipping costs and return to origin of the merchandise, as well as the possible associated management costs.
If the reason for which the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
3. Diligence in delivery:
The Client must verify the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, later, once the product has been reviewed, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by shipping, the Customer undertakes to notify THE COMPANY via email in the shortest possible time. possible time, before the following 24 hours from the delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).
* Return procedure:
All products purchased at THE COMPANY may be returned and reimbursed, provided that the Client informs THE COMPANY of his intention to return the product(s) purchased within a maximum period of up to 14 calendar days from the date of delivery. and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
* The product must be in the same state in which it was delivered and must keep its original packaging and labeling.
* The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box so that the product reaches the warehouse of THE COMPANY with the maximum possible guarantee.
* A copy of the delivery note must be included in the package where, in addition, the returned products and the reason for the return are marked.
In order to facilitate the return process for Customers and to be able to correctly monitor it, THE COMPANY establishes as the only return procedure that established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one that was ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly, but they are not to your liking), the cost of the return expenses will be borne by the customer.
To make a return, the following steps must be followed:
1. Report within 14 calendar days from receipt. The information can be made via email to firstname.lastname@example.org<email@example.com> or through the customer service form
2. THE COMPANY will inform the client of the address to which the product must be sent.
3. The customer must send it in the same packaging in which he received the order and through a courier company of his choice. The return will be paid by the customer